RMR Response to COVID-19


 - Please scroll down to read the most current updates. -


Rocky Mountain Reagents takes the health and safety of our employees, customers, and community very seriously.  With the rapidly changing situation surrounding the COVID-19 pandemic, we want to keep you informed about our efforts to combat further spread of the illness as well as note the impact on our operations.

Rocky Mountain Reagents has an emergency preparedness protocol that has been recently updated with all recommendations by the CDC for responding to contagious illness.  We have instructed all employees to stay home if they are feeling any of the COVID-19 symptoms including fever, cough, or shortness of breath.  RMR also has an expansive PTO and sick policy to ensure that our employees have income security if required to stay home.

We are requiring all employees to wash their hands regularly, wear gloves, and practice social distancing in the workplace.  In addition to these procedures, we are making several rounds to disinfect frequently touched surfaces daily.

Impacts on our services to be aware of:

We expect there to be increased disruptions in the transportation system.  The above-normal strain on essential businesses, such as pharmacies and grocery stores, mean that these businesses will take priority for shipping and freight carriers.  We should also anticipate fewer available drivers due to illness or childcare concerns.  Additional restriction put in place by government authorities may result in further supply-chain disruptions.  Please take these delays into consideration when placing an order; we promise that we are working as quickly as the situation allows.

We have been alerted by some of our vendors (and manufacturers of disinfection solvents in particular) that there will be price surges as well as restricted stock given heightened demand and supply chain disruption.  In order to ensure we can meet the daily needs of our clients who depend on us, we will not be taking on new customers for isopropyl alcohol and will be placing restrictions on quantities purchased at one time.  There is a greater supply of ethyl alcohol available for use in disinfection applications.  However, it does come with a hefty federal excise tax.

We sincerely thank you for your understanding and continued support as we respond to these extreme circumstances together.  It will take some time, but we look forward to the eventual conclusion to the current crisis and returning to normal business.

We will be posting further updates and developments on this page directly below.

Gratefully,

Liz Geisleman, Vice-President Of Rocky Mountain Reagents





UPDATES



Glove Pricing Update

05/15/20

Beginning Monday, May 18, we will be raising the price of our gloves as a result of global circumstances that have increased the cost of these products beyond our ability to absorb as a company.

The overseas manufacturing facilities of our supplier, Aurelia Gloves, are running at 50% work force until June 9th, 2020 due to a tight Movement Control Order (MCO) order in effect resulting from the COVID-19 pandemic.  Escalated world-wide demand for gloves has compounded with production/export restrictions, raw material shortages, and increased shipping costs that have led to significant price increases across the supply chain.

Manufacturers are allocating most of their product to front-line workers as the global health crisis continues to generate a desperate need.  The new pricing will be in place for at least three to four months, but we are hoping prices return to normal levels by August.  Rocky Mountain Reagents will continue to monitor the supply-chain status and provide timely updates once demand and manufacturing costs soften, and prices are able to be reduced.

We understand the pressure these circumstances put everyone under up and down the supply chain, and we will continue to do our absolute best to provide the most support possible to our industry partners and clients.  The situation remains dynamic, forcing businesses and their customers to pivot and remain flexible, but we remain resolute in the belief that our work together will see us through these historic times.

 

04/27/20, 4:20pm:

Our flat rate, normal delivery schedule resumed today with increased procedures in place to maintain social distancing, reduce interaction and wear protective masks and gloves while making deliveries.

The RMR team remains diligent in doing our part for the community during the COVID-19 pandemic. As an essential business, we remain open and supplying our customers while also going above and beyond compliance around social distancing, workplace sanitation and limiting entrance into the front office. 

04/09/20, 11:00am:

Technical Grade Isopropyl Alcohol - 1 gallons are back in stock, but are still on strict allocation.

04/06/20, 4:00pm:

Due to the shortage, we are currently out of Technical Grade Isopropyl Alcohol - 1 gallons until further notice.

04/03/20, 12:00pm:

Due to nationwide shortages, Isopropyl Alcohol, Ethanol (200Proof and 190Proof) and 710Spirits® are temporarily on allocation to current customers of these products only and pricing is subject to change daily. USP Grade Isopropyl Alcohol is unavailable at this time.

Please check out our latest Blog post below for alcohol supply chain status update and key hand sanitizer information:

https://710spirits.com/state-of-alcohol/

03/24/20, 2:00pm:

Rocky Mountain Reagents will remain open for business, as under the United States Department of Homeland Security we are considered an Essential Critical Infrastructure Workforce 

In accordance with Colorado state mandates around COVID-19, 50% of Rocky Mountain Reagents workforce is working from home while the remaining critical in-person employees are working at least six feet apart and/or are taking segmented shifts to reduce the amount of workers in the building at all times 

Beginning Monday, March 30th, 2020, RMR will temporarily suspend all direct delivery service to non-essential businessesWe will also be shipping the same or next day rather than specific delivery days. This will ensure that essential businesses get their materials in case of any wider shutdowns. 

We are staying in close communication with our approved transportation partners to ensure we are continuing to service your area. Our partner carriers have assured us that they are taking every proactive measure possible to increase sanitation of shipments once they leave our warehouse and are delivered to your facility. 

Orders continue to be available for Will Call pickup and for shipment through partner carriers. Changes to Pick Up/Delivery procedures: 

  • No non-essential staff will be allowed inside the front door. 
  • We are meeting all customers for pick-up orders outside. 
  • Drivers will sign for deliveries themselves to reduce physical interaction. 
  • Customers needing to pay at pick-up are required to provide credit card information prior to pick-up or bring exact cash to reduce the exchange and handling of money. 

For faster response time due to higher than usual order volumes, please email info@rockymountainreagents.com with your orders. 

Please note: Denatured Alcohols (CDA and SDA) are not suitable for making hand sanitizer due to the added chemicals used to denature. Ethyl Alcohol and Isopropyl Alcohol are the only FDA approved alcohols for topical use. 

Internally, all employees are continuing to wash our hands regularly, wear gloves, disinfect work surfaces frequently and practice social distancing. Employees are not coming to work if they are sick or been exposed. Warehouse workers are required to wear gloves at all times.  

We thank you for your continued patience as we work together to triumph through this challenging time.  

03/19/20, 10:30am:

Due to nationwide shortages Isopropyl Alcohol is temporarily on allocation to current customers only, pricing may be subject to change and USP Grade is unavailable at this time.

03/18/20, 12:00pm:

To help reduce physical contact and enact recommended social distancing measures, we are meeting customers for pick-up orders just outside our shipping/receiving entrance (weather permitting).  Otherwise, we have a designated waiting area inside the front door.  Customers needing to pay at pick-up/will-call are encouraged to provide credit card information prior to arrival when possible and/or to bring exact cash to reduce the exchange and handling of money.

Internally, all employees are continuing to wash hands regularly, wear gloves, disinfect work surfaces frequently and practice social distancing from one another.

We are staying in close communication with our transportation partners to ensure we are able to successfully service your area.  Our partner shipping carriers have assured us that they are taking every proactive measure possible to increase sanitation of shipments once they leave our warehouse and are delivered to your facility.

For any additional support or resources, please reach out to sales@rmreagents.com.